The general Terms and Conditions of Sale detailed below govern the contractual relationship between the ‘User’ (hereafter also referred to as ‘You’ or the ‘Customer’) and TheRocketPlatform (hereafter also referred to as ‘We’ or the ‘Website’). Both parties accept these Conditions unreservedly. These general Conditions of Sale are the only conditions that are applicable and replace all other conditions, except in the case of express, written, prior dispensation. We maintain that, by confirming your order, you have read and do unreservedly accept our general Conditions of Sale. These Terms and Conditions of Sale are important to you and TheRocketPlatform as they are used to protect your rights as a valued customer and our rights as a business.
These terms concern your explicit access to and use of the https://www.therocketplatform.com website as well as any other subdomains, media forms, media channels, mobile websites or mobile applications related, linked, or otherwise connected thereto (collectively labeled going forward as the “website”.
We are registered in the State of New Jersey with our registered office at 199 Route 206 South Roxbury Township, NJ 07836.
You agree that by accessing the Website, you have read, understood, and agreed to be bound by all of these written terms and conditions of use. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS AND CONDITIONS OF USE HERE, THEN YOU ARE PROHIBITED FROM USING THIS WEBSITE AND YOU MUST DISCONTINUE YOUR USE IMMEDIATELY.
TheRocketPlatform is a work in progress, and as such things may change, be added or be taken away. We reserve the right to update the Website and these Terms of Service from time to time, at our discretion and without any notice. It is solely your responsibility to keep up-to-date with the latest Terms and Conditions by checking back regularly. Your continued use of the Website following the publishing of updated Terms of Service will be taken to mean that you have read and agree to the changes.
We work hard to ensure the Website is always up and available, but we can't guarantee that the Website will not have downtime for any reason. We reserve the right to close the Website for short periods of time for general maintenance, but will attempt to keep this to a minimum. We will not be liable if for any reason all or any part of the Website is unavailable at any time, for any length of time. Parts of the Website require you to input a password to access certain features. This is to be able to give you details relevant to your order whilst still keeping them private to you. To do this, as part of our security procedures, we require you to register an account with TheRocketPlatform by entering your email and choosing a secure password. We highly recommend that you choose a strong password that is hard for others to guess, and you log out from your account at the end of every session. There is a password reset procedure in case you forget your password. You must treat your account log-in information as confidential, not disclosing it to any third party and only using TheRocketPlatform in person. If you think there may have been any breach of security then it is your responsibility to notify us immediately and if log-in is possible, to change your password. It is a condition of your use of the Website that all the information you provide on the Website is correct, current and complete. We reserve the right to disable any user account in our sole discretion, at any time for any or no reason, including if, in our opinion, you have failed to comply with any provision of these Terms of Service. We do not guarantee that the Website or any content provided on the Website is error free. We manage your personal data according to our Privacy Policy.
By using this website, you represent and warrant that : 1) you have the legal capacity and you agree to comply with these terms and conditions of use; 2) you are not a minor in the jurisdiction in which you reside; 3) you will not access the website through automated or non-human means, whether through a bot, script or otherwise; 4) you will not use the website for any illegal or unauthorized purpose; and 5) your use of the website will not violate any applicable law or regulation.
If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the website (or any portion thereof).
TheRocketPlatform takes great care when putting product information, descriptions and images on-line but will not be held responsible for any mistakes or omissions to any information given. All products are considered refurbished. The pictures on our website are a representation of the parts and whole machines that we sell.
Sub-Number clarification: We reserve the right to substitute a requested item with an equal or better functioning item. Any product substitution is guaranteed to be of equal or superior quality and performance and is also guaranteed to work in your current environment.
The prices indicated on TheRocketPlatform are shown in USD and do not include delivery. The delivery costs are clearly shown and invoiced at the end of the order in addition to the price of the products. We reserve the right to modify our prices at any moment but this will be indicated to you on the order at the time the order is placed. If an obviously incorrect price appears on our website and is not corrected on your total at the time of order completion, for whatever reason (human error, technical error etc.), your order will be cancelled and the payment refunded to you, even if it has been initially validated.
Any product sold on THE ROCKET PLATFORM website may be substituted for an equal to (or equivalent) part at our discretion IE: smaller capacity EQL drives being replaced with higher capacity drives, as long as the equivalent part is guaranteed by us to work in the customers environment.
The prices indicated on TheRocketPlatform are shown in USD and are specific to the following:
• Phone Support Only
• 15 minute increments rounded up
• Tech support also includes : research time, log interpretation, and triage time
TheRocketPlatform uses our RocketXpress™ integrated checkout process thru Authorize.Net to pay for your order. This payment option uses advanced SSL encryption to keep your transaction secure and does not cost you anything to use. TheRocketPlatform is charged as the seller, you are not charged as the buyer, so you will not pay any extra for your order.
We accept the following forms of payment:
• Visa
• Mastercard
• American Express
• Discover
• Corporate Check
• Wire Transfer
• Net Terms
• ACH
With Wire transfer, Net Terms and ACH only applicable for approved Corporate Account clients.
We reserve the right to:
• Monitor the website for violations of our terms and conditions of use;
• Take legal action against anyone who violates these terms and conditions of use, including without limitation, reporting such user to legal authorities and/or law enforcement
• Refuse, restrict access to, limit the availability of, or disable any of your submissions or contributions
• To remove from the website or otherwise disable all files and content that are considered excessive in file size or are a burden to our systems in any way
• Otherwise manage the website in a manner designed to protect our explicit rights and property and/or to facilitate the proper use and functioning of the website and our store
If you believe that any material available through the website infringes upon any copyright that you own or control, please immediately reach out to us using the contact information provided at the bottom of this web page. Removal of the materials requested for removal does not infer admission of copyright infringement.
These terms and conditions of use shall remain in full effect while you use the website.
We reserve the right to allow or deny access to the website to any person for any reason without requirement to provide reason for the allowance or denial of use.
We can terminate your use of the website or participate in any area of the website or the webstore at our sole discretion for any reason without requirement to inform you or provide any reason.
If we do terminate your account, you are prohibited from creating a new account either under your name or a fake or borrowed name or through a third party without our express written permission.
Nothing in these terms and conditions of use will be construed to obligate us to maintain and support the website or the webstore or to supply any updates or corrections in regards to it.
All orders are time stamped in our system the instant the payment process is completed. This is done to eliminate delays in the fulfillment process and to ensure daily shipment as promised. The Rocket Platform only ships to the US and Canada via orders placed directly on our website. For any orders shipping beyond the US and Canada, please email us here: support@therocketplatform.com for individualized service. All customers who get their parts orders in by 5:00pm EST Monday-Friday (not including national holidays) are guaranteed same day shipping with the FedEx or UPS ground or air service of their choice. Any customers ordering a pre-configured system will have their order shipped within 2 business days following the date of their order, as these systems need to ship via freight service that picks up earlier in the day. On the top of every page in the right hand corner, there is a countdown timer that shows the time left to get your parts order in and still make same day shipping. This is in place so that everyone knows when the shipping cutoff is at a glance. Any parts orders that come in after our normal shipping hours or on holidays and weekends will ship the next business day after your order was placed. Additionally, all parts ship from our facility in New Jersey. This means that all shipping is subject to delays due to circumstances beyond our control. We reserve the right to delay same day shipping at any time, if there are any weather conditions that prevent us from getting same day shipments out. If any parts order comes in prior to the 5:00pm EST cutoff and we are not able to get it shipped out that same day for any reason, we will ship it out As Soon as Possible with FREE FedEx 2 Day air shipping. If any pre-configured system order does not ship within 2 business days after the order was placed, we will ship it out As Soon as Possible with FREE FedEx LTL services.
Here at TheRocketPlatform we take our customers’ needs very seriously. All Parts that are purchased from our website carry a one year replacement warranty from date of purchase. If a part that we have sold you fails within the warranty period we would ask that you call or email us, we will then identify the part as being bad and double check its warranty entitlement. Replacements of warranty parts will be shipped by us to you at no charge Fedex Air Economy 3 day service on parts weighing under 100 lbs. (which is most of them) and Fedex ground freight for anything over 100 lbs. The warranty is a replacement warranty only, there is no dollar credit that is given if a part fails within the warranty period. In the event that a part was purchased and it was not needed our customers have 14 days to let us know. After 14 days the purchase is then final. In order to obtain an RMA (Return Material Authorization) number please email us at: orders@therocketplatform.com within 14 days of purchase and we will create an RMA number for you. Customers are expected to pay for the shipping back to us for the part. All parts that are returned as unused are subject to a 20% restocking fee which will be subtracted from the credit amount. As the Rocket Platform website allows customers to use their own UPS or Fedex account number to ship parts from us, customers also have the ability to ship parts using our discounted UPS and Fedex rates. If we billed you for the shipping of a part or machine and you would like to send it back for credit please keep in mind that the shipping charges from us to you (or your customer) will not be refunded. Refunds are only for the original cost of the part minus a 20% restocking fee. Refunds will be given by credit card or by check. If you have any questions please email us using orders@therocketplatform.com. We are always happy to help answer any questions you have.
The details you give us are essential for the processing and delivery of your orders, for billing and for the establishment of warranty contracts, therefore failure to provide these details will result in the cancellation of your order. By registering on the Site, you agree to provide us with sincere and true information as it concerns you and/or your customers. Communicating false information is contrary to the present general Terms and Conditions. You have the permanent right to access and rectify all the information that concerns you. You can at any time make a request to THE ROCKET PLATFORM to find out what personal information we hold concerning you. You may at any time, and by request, modify this information. We reserve the right to suspend your account based on frequent violations of the stored personal data guidelines. Cookies record certain information stored on your hard drive. This information enables us to generate statistics based on data from visitors to our site and suggest products that might interest you according to the items that you selected when you previously visited the site. Cookies do not contain any confidential information about you.
All the content on The Rocket Platform website (illustrations, texts, names, brand names, images and videos) is the property of The Rocket Platform. Any partial or total reproduction of this content, by any means and on any platform, is subject to prior and express authorization by Top Ten USA, LLC. All information, content and files is protected by law concerning intellectual ownership and copyright. The Rocket Platform cannot give you the right to copy, display or distribute content that you do not have the intellectual rights to. All fraudulent use of this content that violates the rights held by a third party constitutes an offence of forgery, which is severely punished under the Intellectual Property Code. The Rocket Platform will not, under any circumstances, be held responsible if a user violates rights held by a third party through their activities on the site.
Any failure of The Rocket Platform to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and The Rocket Platform, and governs your use of the service, superseding any prior agreements (including, but not limited to, any prior versions of the Terms of Service). If any provision of these Terms of Service is held by a court of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the minimum extent such that the remaining provisions of the Terms of Service will continue in full force and effect.
Any opinions left on the Website by The Rocket Platform customers are screened and moderated by TheRocketPlatform. If the comments infringe on the law or are inappropriate (abusive publicity, defamation, insults, out of context commentary…), The Rocket Platform reserves the right to refuse or modify it.
You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand including reasonable attorneys’ fees and expenses made by any third party due to or arising out of: 1) your contributions, 2) use of the website , 3) breach of these terms and conditions of use, 4) any breach of your representations and warranties set forth in these terms and conditions of use, 5) your violation of the rights of a third party including but not limited to intellectual property rights ; or 6) any overt harmful acts towards any other user of the website with whom you connected via the website. Notwithstanding the foregoing, we reserve the right at your expense to assume the exclusive defense and control of any matter for which you are required to indemnify us and you agree to cooperate at your expense with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.
You acknowledge that any video content on our website and associated YouTube channel that are of an instructional nature were created by Top Ten USA, LLC (TTU) and they demonstrate what we consider as best practices for any work being shown. The videos and any content within are not officially endorsed by any manufacturer or OEM. The steps documented by TTU in any of these videos to make any hardware changes or repairs are documented in a “best case scenario” and do not cover multiple failed parts in a machine. We do not assume any risk or responsibility for data loss, damage to equipment or any other type of catastrophic failure. Our videos are meant to be used for reference purposes only. You acknowledge by using our video content that you are repairing your own or someone else’s equipment at your own risk.
IN NO EVENT SHALL SELLER BE LIABLE TO CUSTOMER, ANY EMPLOYEE, AGENT OR CONTRACTOR OF CUSTOMER, OR ANY THIRD PARTY, FOR ANY LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF DATA, OR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO ANY SERVICE AGREEMENT OR THESE GENERAL TERMS AND CONDITIONS EVEN IF SELLER HAS BEEN ADVISED OF THE POSSIBILITY THEREOF. SELLER’S LIABILITY TO CUSTOMER UNDER ANY SERVICE AGREEMENT AND THESE GENERAL TERMS AND CONDITIONS SHALL IN NO EVENT EXCEED THE TOTAL AMOUNT PAID BY CUSTOMER TO SELLER PURSUANT TO SUCH SERVICE AGREEMENT FOR THE SERVICES DURING THE PRECEDING TWELVE (12) MONTHS.
If any complaint with Top Ten USA, LLC is not resolved in a satisfactory manner, you can contact the Complaint Assistance Unit in California, of the Division of Consumer Services (part of the California Department of Consumer Affairs) in written format at : 1625 N. Market St , Suite N-112 , Sacramento, Ca. 95834 or by telephone at 1-800-952-5210 or call 1-916-445-1254.
Top Ten USA, LLC
199 US Highway 206 S
Flanders, NJ 07836
United States
Phone: 908-850-5016
Email: support@toptenusa.com